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Completely agree with your thoughts. Handset manufacturers fail to realize that business is part of the overall life. Yes I do want my phone to help me around my business. However at the same time I need it to help me with my personal tasks too.
The devices must be able to satisfy both needs. The lack of this understanding has driven many users in carrying 2 devices. I have met so many people who have a flip phone for personal use and a Treo for official use.
I'm agrred on your comments. Companies shouldn't forget people having normal mobile needs. Why the all focus is on upper ended Email Client Supported Phones. Why not to provide "smart" phones to general people those don't even care about Smartphones